M-LINX FOR ROUTING AND SCHEDULE OPTIMIZATION
Optimized Functionality for M-LINXTM Field Service & Route Manger Users (RSO)
The next generation of mobile workforce management software is now available! MCC is pleased to offer this extensive service upgrade to its current customers. Fully configurable to meet your requirements, the Routing and Scheduling Optimization ( RSO) system enables dispatchers to plan, coordinate and dispatch service orders more effectively than ever before. RSO also offers more robust reporting and richer analytics for improved business intelligence.
Upgrade to RSO for maximum service delivery and reduced operating costs. Enhanced features and functionality ensure optimal customer service and satisfaction.
Enable your workforce to become even more flexible and responsive!
- Eliminate manual routing and scheduling
- Increase productive time substantially per day
- Decrease mileage
- Decrease maintenaince costs
- Increase # of calls per tech per month
- Potentially significant increse in revenue per year
Optimized Business Intelligence
RSO gives executives and business users robust Business Intelligence features including:
Demand Forecasting and Capacity Planning
Reporting and Analytics and
“What –if” Scenarios for Service Provisioning
Dashboards and reporting options are fully configurable to iniform and support all areas of business, including HR, Finance, Manufacturing, Sales and Marketing.
Optimized Routing and Scheduling
RSO takes the guesswork out of routing and scheduling. Dispatchers’ decisions are now supported by advanced mathematical algorithms which map out the best routes –accounting for travel time, workload, SLAs, priority level, customer preference, technician skill set, and many other important business and environmental factors.
Dispatchers can also see multiple routes at once and view work orders in sequence.
Optimized Field Service
Field Service Mapping enhancements mean technicians are given specific driving directions to assignments based on the shortest and fastest route possible. Weight criteria influence routing recommendations to ensure that drivers arrive at their destinations on time.
Fully Configurable, Automated Optimization Based on your Criteria
Many variables are considered when mapping service routes and planning service schedules. Most current Routing and Scheduling software requires the dispatcher to understand and account for these variables and integrate them into their routes and schedules. This can lead to inconsistency, confusion and potentially costly errors or misjudgements.
MCC’s Optimized Routing and Scheduling module brings order to the chaos. Fully configurable to meet your business and technical requirements, RSO maps service routes according to your predetermined criteria.
Real Business Value
- Improved control & visibility
- Consistent scheduling policies
- Reduced fuel costs, mileage & overtime
- Decreased time spent on scheduling
- Improved resource productivity
Robust Features and Functionality
Google map-based dispatch with street-level routing capability
GPS technology accurately tracks resources
Real-time, simultaneous dispatching of multiple regions
Option to weight certain constraints
Identification of resource shortages, surpluses and imbalances
Customized rules for handling emergencies
Resource allocation according to business parameters
Intuitive, easy-to-navigate user interface
