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Business
Services: Defined by Speed, Differentiated by Service
 As outsourcing trends continue, specialist
service providers of facilities management, building maintenance,
cleaning services, food services, apparel, textiles, linens, and
more are presented with expanding opportunities and challenges. Increasing
competition is shaping an environment in which superior customer
service is the most sought after strategic advantage. Whether they
offer estimations, scheduled services and deliveries, or emergency
response, leading service providers are focused on finding initiatives
that will improve worker productivity, drive incremental revenue,
and provide service excellence.
MCC and the Power of Automation
Leaders in the business services industry are looking to the power
of mobile workforce automation. With MCC solutions, organizations
are discovering the many competitive advantages that can be derived
from the right solution. Our targeted solution provides the agility
and responsiveness required by leading-edge service providers in
their pursuit of flawless execution and superior service. They
are achieving rapid and measurable ROI, often in less than six
months, as a result of:
- Dramatically
improved customer service while controlling the costs of doing
business
- Improved worker productivity resulting in incremental revenue
- Increased
cash flow attributable to electronic service order validation
and invoice accuracy
- Critical visibility into operations, facilitating
informed decisions and effective management of customer expectations
- More effective management and tracking of inventory
Industry
Leaders Choose MCC
Since 1984, MCC has helped some of North America’s leading
business service organizations develop and maintain a competitive
edge, increase worker productivity, drive incremental revenue, and
provide superior customer service through targeted mobile solutions.
With MCC’s proven solution you can:
- Reduce costs and increase
profitability through accurate work order completion, proof
of service, and electronic customer sign off
- Increase worker productivity
through business service industry best practice process flows
for estimations and order completion, and electronic information
capture and exchange
- Improve incremental service revenue by building
in processes that prompt mobile workers to capture up-sell
and cross-sell opportunities
- More effectively manage customer service
levels and meet
emergency demands through real time communications
- Maintain a competitive
advantage through flexibility and timely response to changing
customer needs
- Gain critical visibility into field activities, for
more efficient management of operations and inventory
Mobile workforce automation solutions
are driving dramatic productivity improvements in field-based service
workers.
 Find
out how in our Resource Center.
MCC mobile order and distribution solution for the Uniform Services
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