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IT
Service Industry: The Business of Meeting Service Levels
 When organizations delegate entire or
partial responsibility for their IT functions to an IT service provider,
expectations are high. Clients expect them to consistently meet or
exceed the stipulations of their Service Level Agreements; they demand
rapid response to and resolution of issues; and they expect their
service provider to have all the tools, knowledge, and processes
to ensure maximum uptime.
In this highly competitive environment, being able to set realistic
customer expectations and meet Service Level Agreements is critical
to profitability and customer retention.
Forward looking high-tech companies are discovering that turning
to mobile workforce automation and real time wireless solutions helps
them stay competitive, by:
- Facilitating effective management of Service Levels,
thus meeting contracted customer expectations
- Driving more service
revenue through workforce productivity gains translating
into extra calls per day
- Reducing issue resolution cycle times, increasing
efficiency, and lowering costs
- Gaining capability to respond
quickly and effectively to customer needs
- Improving management
of resources and overall service performance
Why Choose MCC?
MCC has been driving workforce automation solutions since 1984. Our
IT repair service expertise and proven solution brings together
real time communications, dispatching, scheduling, IT service work
order process flows, validation and proof of service through electronic
signature capture, on-the-spot invoicing, parts inventory management,
and more.
You’ll benefit from:
- Improved productivity, increased calls per day, process
compliance and effective work order completion through electronic
IT service work order business flows
- Ability to set realistic customer
expectations and meet service levels resulting from
real time communications, dispatching and worker location,
and work progress tracking
- Unprecedented level of control of and visibility
into field operations
- Electronic tracking incident updates
received real time, for effective customer issue resolution
- Dramatically
improved parts and inventory management through electronically
generated daily parts information
- Superior customer service,
resulting from centralized information sharing,
tracking, and monitoring of field resources
A rapid
and measurable ROI is a reality with MCC’s
Mobile Repair Service Solution for IT Service Providers.
 Contact
us for more information.
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