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Press
Releases
System Provides Improved Service to Sears HomeCentral Customers Date : 05/17/2005 TORONTO, ON – Sears Canada and Mobile Computing Corporation (MCC) today announced that Sears Canada, the country’s largest national repair and installation network has selected MCC’s flagship mobile workforce automation solution to automate the entire Sears HomeCentral workforce. The MCC solution will provide Sears HomeCentral with a real-time, enterprise-wide wireless dispatch and mobile workforce management system that automates critical customer and field services processes, resulting in increased customer satisfaction, improved productivity of service technicians and provides Sears management with greater visibility and control of field operations. The MCC Mobile Workforce Automation Solution connects Sears mobile workers to corporate information systems over a secure, web-based system in real-time, allowing for the exchange of critical service information such as route sheets, service histories and warranties. With the focus on increasing customer satisfaction and reducing the number of follow up tasks, the system will provide service technicians with the tools and information they need to do the job quickly and effectively. At point of service, technicians can access service information, enter onsite data and make updates in real-time – eliminating paper-based tasks entirely. The new information will be readily accessible on handheld units to customer service representatives to schedule follow up visits. MCC is providing this solution to Sears in a fully supported, managed services model, which includes: software, hardware, help desk, implementation, and change management consulting services. Additionally, MCC will lead strategic partners in the deployment of hardware, airtime, and hosting. “After closely reviewing the solution, we felt MCC had the right technology and expertise to help us meet our objectives,” said Larry Moore, Senior Vice-President, Service Sales, Sears Canada. “Customer service is the backbone of our organization, and MCC will help us streamline efficiency within our workforce to serve our customers even better. The system will provide an opportunity for improved market share and reduced overall costs.” The MCC solution will be rolled out this year, across 15 business units, which will automate 625 technicians in the mobile workforce Canada wide. “We bring our 20 year history in mobile workforce automation and industry insights to Sears Canada,” said Victor Foster, President and Chief Executive Officer, MCC. “Real-time mobile business solutions change the face of an organization to its customers. The system will provide customer information on pricing, warranties and ensure that accurate parts are available, worker schedules are manageable, and evolving customer expectations can be met real-time. The MCC solution will empower mobile workers, provide superior customer service and provide management with a clearer view of field operations.” About Sears Canada: About MCC: Founded in 1984, MCC has operations in the United States and Canada. For more information, visit MCC at www.mobilecom.com
Contact: Naheed Ahmed
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