VENTURE DEVELOPMENT CORPORATION
“Field Service Automation: From Field Service Efficiency to Effectiveness”
David Krebbs, Mobile & Wireless Practice Director, of Venture Development Corporation (VDC) www.vdc-corp.com , an internationally renowned US-based research firm.

This research is based on VDC's discussions with 40 prominent North American organizations as recent as January 2006, and their learnings from their mobile field service solution deployment experiences. The respondents represented a cross section of industries. Many of these organization have extensive experience support field service automation solutions while others were first time users/evaluators.
 
The research explores their experience in the selection, implementation, deployment of this technology and its subsequent business value and overall ROI.  The research offers first hand - strategic insights and success requirements that have been driven directly from these organizations feedback- offering best practices to other organizations embarking field service automation initiatives.
 
MCC commissioned the research and Intermec co-sponsored its development.

ABERDEEN GROUP
“Mobilizing the Data-Driven Service Train”
Business Value Research Series, Nov 2005

Only MCC offers its resource center visitors this recently published Aberdeen Report. The service chain presents a unique data management challenge because assets needing service and the resources required to deliver those services are located outside the four walls of the enterprise. In this distributed environment, timely access to critical business data is an essential component of strategic service management. For insight into how to leverage service data into a startegtic competitive advantage - download this report today.

ABERDEEN GROUP
“In the Market for a Field Service Solution?”
Strategic Insights, Oct 2005

For companies considering deploying a Field Service Solution, this report from Aberdeen is a must read. It offers strategic insights on solution selection criteria, ROI and other key considerations. This report in conjunction with the past two Aberdeen Reports on ROI and Change Management, are key tools for Executives embarking upon Field Service Optimization within their organizations.

ABERDEEN GROUP
"Key to Field Service Automation Success: Equipping Agents of Change."

Service executives that are reengineering field service processes and investing in workforce automation technologies must do so in conjunction with clearly defined change management strategies in order to ensure buy-in from service personnel, channel partners, and customers. Read the full report now to learn more.

ABERDEEN GROUP
"Mobile Workforce Automation – What's the Payoff?"

50% increase in work orders completed daily. 30% improvement in cash flow.44% increase in service revenues.

That's what you can expect from mobile workforce automation, according to the Aberdeen Group, the leading provider of research and advice for the global technology-driven value chain. Read the full report now to learn more.