On-Premise Support Services
MCC support services are all about enabling your success
and maximizing your solution ROI. With the MCC on-premise offerings,
we support your efforts through a number of critical services. You
can select any one or a combination of our programs and structure them
on a site-by-site basis.
Regardless of the services program you select, all are delivered
by dedicated, knowledgeable staff whose primary concern is providing
you with excellent customer service.
Support Models Options
We offer a range of on-premise support models. Based on your needs
assessment, you can choose any one or a combination of:
Self Support
- Our "Pay by Usage" Program
- Rely on MCC for depot repair
- Receive expert help from MCC’s
Technical Assistance Center to diagnose and fix stubborn
problems, charged on a call-by-call basis.
All other services, including hardware sparing, couriers, on-site
service labour, and preventative maintenance are provided by the
customer.
A-la-Carte
Customize
your support model by selecting services required by individual
or regional business conditions. MCC services offered are:
- Technical Assistance Center - 24/7 expert support
- Communications
and Wireless Support
- Extended Parts Warranty
- Local Spares Inventory
Service Bundle
This service is specifically designed for customers looking for one-stop
shopping. MCC offers three service packages designed to meet your
unique business needs. Our Gold, Silver, and Bronze packages offer
you flexibility and choice of:
- Support level: 1st or 2nd Level Technical Assistance
- Response
time
- Hours of coverage
 Contact
us to find out how MCC can support your business.
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